Policies

Terms and policies

Cancellation, withdrawal and refunds

Version 1.0, in force since Oct. 14, 2026

Cancelling the monthly or annual plan

In My account → My plan → Cancel, whenever you like and free of charge. Future payments stop immediately; letters already paid for are still sent.

The single letter has no future payments: it ends once it is sent.

Right of withdrawal (14 days)

You can withdraw from the contract within 14 calendar days without giving any reason. The period starts on the day you, or the person you named for a gift, receive the first letter. You can also withdraw before it is posted. Later renewals do not start a new withdrawal period, but you can cancel the renewal at any time.

How to withdraw. Tell us clearly before the period ends, from My account → Help or by email to [pendiente]. You may use the model form below, but you don't have to. For the monthly or annual plan, also cancel in My account to stop the renewal.

Refund. We refund all payments for that contract within 14 days of receiving your notice, using the same payment method and at no cost to you. If you have already received a letter, you can choose to:

• send it back by post to Apartado de Correios 137, EC Bairro da Estação, 3081-801 Figueira da Foz, Portugal (you pay the postage); we may wait until we receive it, or until you send proof of posting, before refunding; or
• keep it, and we deduct the value of the letters received from the refund: for the annual plan, the price paid divided by 12 per letter; for the monthly plan, that letter's monthly fee; for the single letter, its price.

Letters that don't arrive

If a letter doesn't arrive within the estimated time, we resend it free of charge. See Delivery and issues.

Other refunds

If we cannot provide the service for reasons on our side (for example, if we stop delivering to your destination), we refund the paid letters that have not been sent.

Model withdrawal form

Only if you wish to use it:

To Igor Fortes, Apartado de Correios 137, EC Bairro da Estação, 3081-801 Figueira da Foz, Portugal, [pendiente]:

I hereby give notice that I withdraw from my contract for [monthly plan / annual plan / single letter].

Ordered on: … · First letter received on: …

Name: … · Account email: … · Address: …

Date: …

Terms and conditions

Version 1.0, in force since Oct. 14, 2026

1. Who is selling

Fuera de Guion is a letter club run by Igor Fortes, tax number (NIF) 309108985, address Apartado de Correios 137, EC Bairro da Estação, 3081-801 Figueira da Foz, Portugal. Contact: [pendiente]. Website: clubfueradeguion.com.

2. What you are buying

A service that sends physical letters by post. Each letter contains a text written to invite you to reflect and to take a step towards something that matters to you, a small optional mission and the extras of each edition. The content of each edition is the same for every club member; it is not written individually for each person.

• Monthly plan: one letter a month, charged automatically every month until you cancel.
• Annual plan: 12 letters a year, one a month, charged once a year automatically until you cancel.
• Single letter: one letter, paid once, for you or as a gift.

Before paying you see a summary with the plan, the final price, the language of the letters and the delivery address. The prices shown are the total amount you pay and include delivery.

3. Your account

To buy you need an account and must be at least 18 years old. You are responsible for keeping your details and delivery address correct and your password secret.

4. Payment

Payments are processed by Stripe (Stripe Payments Europe, Ltd.). We never see or store your card details. Your purchase is activated once the payment is confirmed.

5. Automatic renewal of the monthly and annual plans

• By buying the monthly or annual plan you authorise Stripe to charge the plan price every period (every month or every year) to the payment method you provided, on a date close to that of the first payment.
• Each confirmed payment entitles you to that period's letters: one on the monthly plan and twelve, one a month, on the annual plan. We email you after every payment and, on the annual plan, before each renewal.
• If a payment fails, Stripe retries it for a few days and we let you know by email. Meanwhile that period's letters are not prepared. If the payment cannot be collected, the subscription is cancelled.
• You can cancel at any time in My account → My plan, free of charge. Cancelling stops future payments; letters already paid for are still sent. The current period is not refunded, without prejudice to your right of withdrawal.
• If we change the price, we will email you at least 30 days before it applies, and you can cancel before then.

The single letter does not renew: it ends once it is sent.

6. Coupons

One coupon can be used per purchase. Its conditions (discount, duration, plans and validity) are shown in the summary before you pay. Coupons cannot be exchanged for cash and may be withdrawn at any time, without affecting purchases already made.

7. Gifts

When you give a letter as a gift, you give us the name and address of the recipient and must be entitled to share them with us. We do not contact that person by email. The rights under the contract, including withdrawal, belong to the buyer.

8. Delivery

We post the first letter about 15 days after the payment is confirmed, and it usually takes 7 to 15 days to arrive within the European Union and 10 to 30 days elsewhere. See Delivery and issues for details.

9. Right of withdrawal

You have 14 days to withdraw from the contract without giving any reason. How to do it and how refunds work is explained in Cancellation, withdrawal and refunds.

10. Liability

We are responsible for sending the letters you bought under the conditions described. If a letter is lost in the post, we resend it as explained in Delivery and issues. Nothing in these terms limits your statutory rights as a consumer.

11. Intellectual property

The texts, illustrations and materials in the letters belong to Fuera de Guion or their authors. They are for your personal use: you may not reproduce or sell them without permission.

12. Changes to these terms

We publish every new version here with its date. It applies to later purchases; for plans that renew, we will email you about important changes at least 30 days in advance.

13. Governing law and complaints

These terms are governed by Portuguese law, without prejudice to the mandatory consumer protection rules of your country of residence.

• Please write to us first at [pendiente]: we try to solve everything directly.
• You can file a complaint in the Portuguese Electronic Complaints Book: www.livroreclamacoes.pt.
• Alternative dispute resolution body: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.arbitragemdeconsumo.org.
• You may also go to the competent courts.

Cookies

Version 1.1, in force since Oct. 14, 2026

This website only uses technical cookies that it needs to work. We don't use advertising or third-party analytics cookies, so we don't ask for your consent to them.

• sessionid: keeps you signed in and remembers what you do while browsing: the steps of a purchase and, if you arrive through a coupon link, that coupon, so it is applied when you pay. It is also set if you do not have an account. Lasts 14 days.
• csrftoken: protects forms against forged submissions. Lasts 1 year.
• django_language: remembers the website language you chose. Lasts 1 year.

You can delete them in your browser; if you do, you'll need to sign in again. Payment takes place on Stripe's page, which has its own cookie policy.

Delivery and issues

Version 1.0, in force since Oct. 14, 2026

Destinations

We deliver almost anywhere in the world, free of charge. Some destinations are not available for logistical reasons; if yours isn't, the website tells you before you pay.

Timing

We post the first letter about 15 days after the payment is confirmed, then one a month. By standard post it usually takes 7 to 15 days to arrive within the European Union and 10 to 30 days elsewhere. Within Portugal, 2 to 5 days. These are estimates: they depend on the postal operators.

Standard post

Letters travel by standard post, without a tracking number. In My account you can see the actual posting date of each letter and its estimated arrival window.

Changing your address

You can change it in My account → Delivery address. The change applies to letters that are not yet being prepared.

If a letter doesn't arrive

If the end of the estimated window has passed and the letter hasn't arrived, let us know from My account → Help using the "Letter not received" option. We check the address and resend it free of charge. If the address you gave was wrong, we resend it once after it has been corrected.

If the post office returns a letter to us, we'll write to you to confirm the address.

Privacy policy

Version 1.1, in force since Oct. 14, 2026

This policy explains how we process your personal data on clubfueradeguion.com. The EU General Data Protection Regulation (GDPR) applies and, for people in Brazil, also the Lei Geral de Proteção de Dados (LGPD, Law 13,709/2018).

Data controller

Igor Fortes, tax number (NIF) 309108985, Apartado de Correios 137, EC Bairro da Estação, 3081-801 Figueira da Foz, Portugal. Contact for any privacy matter: [pendiente]. The same contact acts as data protection officer (encarregado) for LGPD purposes.

What data we process

• Account: name, preferred name, email, password (stored encrypted; we don't know it), country of residence, languages and time zone.
• Delivery: recipient's name, address and, if you provide it, phone number. For a gift, the details of the person receiving the letter, which you give us.
• Purchases: plans, amounts, payment status, coupons used and Stripe identifiers. Your card details are handled by Stripe; we never see them.
• Communications: help and contact messages, and the emails we send you.
• Consents: what you accepted, the version of the text, the date, IP address and browser.
• Technical data: IP address and security logs, to protect the website against abuse and unauthorised access.
• Approximate country of connection: worked out from your IP address by our network provider. We only use it at that moment, to show you the website in a suitable language when your browser does not ask for one of ours. We do not store it.

Why we use it and on what legal basis

• Creating and managing your account, taking payments, preparing and posting letters, sending service emails and supporting you. GDPR: performance of a contract (Art. 6(1)(b)). LGPD: execução de contrato (Art. 7, V).
• Invoicing and tax obligations. GDPR: legal obligation (Art. 6(1)(c)). LGPD: cumprimento de obrigação legal (Art. 7, II).
• Security and prevention of fraud and abuse. GDPR: legitimate interests (Art. 6(1)(f)). LGPD: legítimo interesse (Art. 7, IX).
• Showing you the website in a suitable language, based on your browser language or, if it does not ask for one of ours, your approximate country of connection. GDPR: legitimate interests (Art. 6(1)(f)). LGPD: legítimo interesse (Art. 7, IX).
• Marketing emails and news updates, only if you agree. GDPR: consent (Art. 6(1)(a)). LGPD: consentimento (Art. 7, I). You can withdraw it at any time in My profile.
• Keeping proof of your consents and defending against claims. GDPR: legal obligation and legitimate interests. LGPD: exercício regular de direitos (Art. 7, VI).

We do not make automated decisions about you or build profiles. We do not sell your data.

Who we share it with

Only with the providers we need to run the service, who process the data on our behalf with the safeguards required by law:

• Stripe, for payments.
• The provider hosting the website and database.
• The provider that sends our emails.
• The network and security provider (CDN), if we use one.
• Postal operators, who see the name and address printed on the envelope.

If you buy with an influencer's coupon, we don't give them your data: they only receive aggregated figures to calculate their commission. We will also disclose data to authorities when the law requires it.

International transfers

We process your data in the European Union. Some providers, such as Stripe, may process it outside the European Economic Area; in that case they do so with appropriate safeguards (a European Commission adequacy decision or standard contractual clauses). For people in Brazil, the transfer of their data to Portugal and to those providers takes place under Art. 33 of the LGPD, to perform the contract you request and with appropriate contractual clauses.

How long we keep it

• Account: while it is active. If you ask us to delete it, we delete or anonymise your data within 30 days, except what the law requires us to keep.
• Purchases and payments: for the period required by tax law (in Portugal, up to 10 years).
• Consents: while the account exists and up to 5 years afterwards, so we can prove them.
• Help messages: 3 years.
• Technical security logs: up to 12 months.

Your rights

Under the GDPR you can ask for access to your data, rectification, erasure, restriction of processing and portability, and object to processing based on legitimate interests. Under the LGPD (Art. 18) you can ask for confirmation that we process your data, access, correction, anonymisation, blocking or deletion of unnecessary data, portability, deletion of data processed with your consent, information about who we share it with and about the option not to consent, and withdrawal of consent.

Write to [pendiente]. You can change much of your data yourself in My profile. We reply within one month at most; LGPD access requests within 15 days.

If you disagree with our response, you can complain to the CNPD in Portugal (www.cnpd.pt) or to the data protection authority of your EU country; in Brazil, to the ANPD (www.gov.br/anpd).

Children

The service is not aimed at people under 18 and we do not enter into contracts with them.

Security

We use an encrypted connection (HTTPS), store passwords encrypted, protect access to the administration area with an additional code and limit access to data to what is strictly necessary.

Cookies

We only use technical cookies. See Cookies.

Changes

We publish every new version here with its date. If the change is significant, we will let you know by email.